At usa-flairgifts.com, we are committed to providing you with high-quality products and a seamless shopping experience. If you are not entirely satisfied with your purchase, please review the policy below carefully before contacting us.
1. Order Cancellation
We accept order cancellations within 24 hours of placing your order, provided that the order has not yet been shipped or entered the production process (for handmade or customized items).
If you cancel within this window, you will receive a full refund of the total amount paid, including any shipping fees collected at checkout.
Once an order has been shipped, or once production has begun for handmade or customized items, cancellation is no longer possible. In such cases, please refer to our Return policy in Section 2.
To request a cancellation, please contact us immediately at info@usa-flairgifts.com with your order number.
2. Returns
2a. Return Window & Eligibility
You have the right to request a return within 14 days of the date you receive your item. To be eligible for a return, your item must meet all of the following criteria:
•The item must be unused and in the same condition as received.
•The item must be in its original packaging with all tags attached.
•A receipt or proof of purchase must be provided.
•The item must not fall under the non-returnable categories listed in Section 2b.
Please note: Do not send your purchase back to the manufacturer. All returns must be sent to the address provided by our Customer Service team after your return request has been approved.
2b. Non-Returnable Items
The following categories are final sale and are not eligible for return or exchange under any circumstances:
•Perishable goods, including any food-contact or consumable items.
•Hygiene-sensitive products, including but not limited to items that have been opened and cannot be resold for health or sanitary reasons.
•Customized or personalized items made to your specifications.
•Digital products or downloadable content.
If you are unsure whether your item is eligible for return, please contact us at info@usa-flairgifts.com before initiating a return.
2c. Defective, Damaged, Incorrect, or Missing Items
If you receive an item that is defective, damaged in transit, incorrect (wrong item sent), or if part of your order is missing, please contact us at info@usa-flairgifts.com within 7 days of delivery with the following information:
•Your order number.
•A clear description of the issue.
•Photographs of the item and packaging (required for damage or defect claims).
In these cases, we will offer one of the following resolutions at no cost to you:
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Issue Type
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Resolution Options
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Defective or damaged item
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Full refund or free replacement shipped to you
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Incorrect item sent
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Full refund or correct item reshipped at our expense
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Missing item from order
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Missing item reshipped or partial refund for the missing item
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You are not required to return the original item in cases of damage, defect, or incorrect shipment unless specifically requested by our team.
2d. Return Shipping Costs
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Return Reason
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Who Bears the Return Shipping Cost
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Customer changed mind / no longer needed
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Customer is responsible for return shipping costs
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Defective, damaged, incorrect, or missing item
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usa-flairgifts.com covers all return shipping costs
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Return shipping costs are not refundable when the return is initiated by the customer for reasons other than defect or error on our part. The original outbound shipping fee is also non-refundable in such cases.
2e. How to Initiate a Return
To start the return process, please contact our Customer Service team at info@usa-flairgifts.com with your order number and reason for return. Our team will review your request and, if approved, provide you with the return shipping address (located in the United States). Unauthorized returns sent without prior approval will not be accepted and may not be eligible for a refund.
3. Exchanges
We accept exchanges for eligible items within 14 days of the date you receive your item, subject to the same eligibility criteria as returns (Section 2a).
To request an exchange, please contact us at info@usa-flairgifts.com with your order number and the item you wish to receive in exchange. If the replacement item is of equal value, no additional charge will apply. If the replacement item is of higher value, you will be invoiced for the difference.
You are not required to return the original item if the exchange is due to a defect, damage, or an error on our part.
4. Refunds
4a. Refund Scope
Upon approval of your return, a refund will be issued for the purchase price of the returned item(s). Please note the following regarding what is and is not included in the refund:
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Fee Type
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Refunded?
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Condition
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Product purchase price
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Yes
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Upon approval of eligible return
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Original outbound shipping fee
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No
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Non-refundable, except in cases of cancellation within 24 hours or where the return is due to our error
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Express / VIP shipping upgrade fee
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No
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Non-refundable once the order has shipped
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Return shipping cost paid by customer
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No
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Non-refundable
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Import duties, taxes, or customs fees
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No
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These are levied by government authorities and are outside our control
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4b. Refund Processing Time
Once your returned item is received and inspected by our team, we will notify you by email of the approval or rejection of your refund within 1 to 3 business days of receipt.
If approved, your refund will be processed and a credit will be applied to your original method of payment within 1 to 5 business days of approval. Please note that your bank or card issuer may require additional time to post the credit to your account.
4c. Late or Missing Refunds
If you have not received your refund after the timeframe above, please take the following steps in order:
1.Check your bank account or payment method balance again.
2.Contact your credit card company, as posting times may vary.
3.Contact your bank, as there is often an internal processing period.
4.If you have completed all of the above steps and still have not received your refund, please contact us at info@usa-flairgifts.com.
5. Contact Us
For any questions regarding your order, return, exchange, or refund, please do not hesitate to reach out to us.
Email: info@usa-flairgifts.com
We aim to respond to all inquiries within 1 to 2 business days.
Company Name: HONGKONG TENTA COMPANY LIMITED
Company Address: OFFICE 5, 8/F, MEGA CUBE, 8 WANG KWONG ROAD, KOWLOON BAY, KOWLOON, HONG KONG