Thank you for visiting and shopping at usa-flairgifts.com. Following are the terms and conditions that constitute our Shipping Policy.
1. Total Estimated Delivery Time
Please note that the Total Estimated Delivery Time = Order Processing Time + Shipping Time.
We do our best to ensure timely delivery, but usa-flairgifts.com cannot guarantee exact delivery dates due to unforeseen circumstances like customs delays or courier issues.
2. Order Processing Time
•Standard Products: All orders for standard items are processed within 3 to 5 business days (Monday through Friday, excluding weekends and holidays). Orders are shipped out on the next business day after processing is complete.
•Handmade Products: Because some of our products are purely handmade and experience high demand, they require additional production time. Please allow 7 to 14 business days (1-2 weeks) for the production and processing of handmade items before they are shipped.
3. Shipping Options, Costs, and Times
We offer several shipping options. Please refer to the table below for shipping costs and estimated transit times.
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Shipping Method
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Cost
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Estimated Shipping Time
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Total Estimated Delivery Time (Standard Items)*
|
|
Standard Shipping
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$5.75 USD
|
10 – 15 Business Days
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14 – 21 Business Days
|
|
Express Shipping
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$8.99 USD
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6 – 9 Business Days
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10 – 15 Business Days
|
|
VIP Shipping
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$14.99 USD
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3 – 5 Business Days
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7 – 11 Business Days
|
|
Free Worldwide Shipping
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FREE (Orders over $39.00)
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10 – 15 Business Days
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14 – 21 Business Days
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* Note: For handmade items, please add an additional 7 to 14 business days to the Total Estimated Delivery Time.
4. Shipping Destinations
We proudly ship to the following countries and regions:
United States, United Kingdom, Canada, Australia, Austria, France, Germany, Israel, Saudi Arabia, Ukraine, Hong Kong, South Korea, Malaysia, Singapore, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, New Zealand, Netherlands, Poland, Sweden, Spain, Japan, Finland, Ireland, Portugal, and Mexico.
5. Customs, Duties, and Taxes
usa-flairgifts.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Your local customs office may require additional documents and time to clear your package, which could delay the estimated delivery time.
6. Delivery Details
Your order may be delivered by your local post office or a local courier depending on your area. Most orders will be delivered via your local postal service alongside your regular mail. If you are not home at the time of delivery, the postal service may leave a notice card advising you on how and where to collect your package.
7. Address Accuracy
Please ensure that all delivery information is accurate and complete at checkout. If we identify missing or incorrect information, we may contact you for an update, which can cause delays in delivering your order.
8. Undeliverable & Returned Packages
If a package is returned to us due to any of the following reasons — an incorrect or incomplete delivery address, repeated failed delivery attempts, refusal of delivery by the recipient, or failure to collect the package from the carrier or post office — please contact us at info@usa-flairgifts.com as soon as possible.
Once the returned package has been received and inspected by our team, we will offer one of the following resolutions:
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Scenario
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Resolution
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Fee Responsibility
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Return caused by customer error (wrong address, refusal, uncollected)
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Reshipment available upon request
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Customer bears original shipping fee (non-refundable) + return shipping cost + reshipment fee
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Return caused by carrier or our error
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Reshipment at no additional charge, or full refund
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usa-flairgifts.com bears all associated costs
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Customer does not request reshipment
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Partial refund of product value only
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Original shipping fee, return shipping cost, and any applicable handling fees are deducted from the refund
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Please note the following fee deduction rules:
•Original shipping fee is non-refundable in all cases where the return was caused by customer-attributable reasons.
•Return shipping cost (charged by the carrier to return the package to us) will be deducted from any eligible refund when the return is caused by customer-attributable reasons.
•Reshipment fee will be charged at the prevailing shipping rate at the time of reshipment when the customer requests a second delivery.
•Refunds, where applicable, will be processed within 5 to 10 business days of our receiving and inspecting the returned package.
9. Contact Us
If you have any questions or concerns regarding your order or our shipping policy, we are always here to help.
Email: info@usa-flairgifts.com
OFFICE 5, 8/F, MEGA CUBE, 8 WANG KWONG ROAD, KOWLOON BAY, KOWLOON, HONG KONG